A little help.
A lot less hassle.

Your next appointment is available from your patient dashboard.

1. Sign in to the account used to book your appointment.
2. Select Join appointment on your next-visit card, or open Appointments and choose the visit.
3. Allow camera and microphone access when asked. Your visit room also includes visit chat.

Open the appointment to review the available options before confirming a change.

1. Open Appointments and select your upcoming visit.
2. Choose the available reschedule or cancellation action. Review the details before confirming.
3. If the option is unavailable, message support with the appointment date. A request alone does not change your booking.

A few quick checks can help you get back to your visit.

1. Check that your browser has permission to use the camera and microphone. Close other apps that are using them.
2. Use a stable connection and reopen your visit room. If possible, try an updated browser.
3. If you still cannot connect, use visit chat to let your care team know, or message support.

Start with the email address you used when you created your account.

1. Open Sign in and check that you selected the correct patient or provider account.
2. If you forgot your password, use the password reset link. Never share your password or verification code with support.
3. Still locked out? Use the no-sign-in request form below. In this sandbox, reset emails are captured rather than delivered.

Manage dependents from your account without creating a separate account for each child.

1. Sign in and open Family members.
2. Add a dependent or edit an existing member’s details and profile photo.
3. When starting a visit, choose who the appointment is for.

Save your insurance details so the team can help review your coverage.

1. Open Insurance and add or select a policy.
2. Reuse an address on file where offered, then review the policyholder and member details.
3. You can add card photos when available. If you need help, message support from your account.

Insurance applies to eligible medical visits.

1. Add your current insurance details.
2. Review any eligibility result and your visit total before payment. Eligibility is not a guarantee of payment.
3. Ask support to help if details are missing or the result is unclear.

The support team can help you review a charge or payment problem.

1. Review the amount and service shown in your account.
2. Message support with the charge date and amount. Do not send a full card number or security code.
3. The team will review the request. Sending a message does not issue a refund or cancel a membership.

Individual and family medical memberships have different benefits. Review your plan before making a change.

1. Open Membership to view your medical membership.
2. Review renewal and cancellation terms. Contact support if you need help with an available account action.

Your signed visit notes and issued work or school excuses are available in your account.

1. Open Visit records and select the relevant appointment.
2. Download the available note or issued excuse. Addenda appear with signed notes; signed notes are not silently rewritten.
3. Need an excuse corrected or help finding a document? Message support with the visit date.

Account support cannot diagnose symptoms, change a prescription or provide urgent clinical advice.

1. For a question about a recent visit, contact your assigned care team through the visit room.
2. If you need a new evaluation, choose See A Provider Now. For a medical emergency, call your local emergency number.