Plans and current pricing
DoctorsBeyond offers monthly individual and family memberships. Current fees, billing frequency and any special terms are shown on the Pricing page, the selected plan and at enrollment. Review the exact amount before authorizing a recurring payment.
- Individual: eligible medical member pricing for the enrolled account holder.
- Family: eligible medical member pricing for the account holder and eligible dependents linked to that account.
Each plan renews monthly until canceled. An existing subscription retains its accepted price unless changed prospectively with the notice and consent required by law. Updating this document alone does not change an authorized recurring amount.
Benefits and important exclusions
Eligible members receive the medical visit rate shown for their plan and individual booking. Any insurance visit fee reduction or waiver must be shown in the quote and permitted by the health plan and law. Insurance copays, deductibles, coinsurance and non-covered services remain separate.
Membership is not health insurance. Medical visits, prescriptions, pharmacy/shipping fees, labs, imaging, emergency care and other third-party charges are separate unless expressly included in the accepted offer. Membership does not guarantee a provider, an appointment time, a prescription or a result.
Monthly renewal and your authorization
Your membership automatically renews each month until you cancel. Before a recurring charge is authorized, you must be shown the price, billing frequency, renewal/cancellation terms and what you are buying. An affirmative recurring-payment authorization is separate from simply creating an account or agreeing to general site terms. The accepted amount and billing information appear in your account and payment records.
Authorization covers the membership you selected. It does not authorize unrelated prescriptions, pharmacy products or other clinical services. A changed price is prospective, requires appropriate notice and any legally required consent, and does not rewrite an earlier receipt. Failed payments may interrupt benefits; contact Support if a charge or status looks incorrect.
How to cancel future renewals
Individual or family: open Membership in your patient account and use the available subscription-management controls. If an online cancellation control is unavailable, or you need help with any plan, contact Support using the current contact methods shown there and ask to cancel the identified plan. Keep the confirmation; report any missing confirmation or charge after a confirmed cancellation.
Cancellation stops future renewals. The applicable end date for your plan is shown in the cancellation confirmation. Deleting the app, logging out, canceling one appointment or closing a browser does not cancel a subscription. A separate pharmacy order or subscription must be managed with that pharmacy.
Refunds, eligibility and care decisions
Membership fees are generally non-refundable for a billing period that has begun, except where law requires otherwise, for a billing error or duplicate charge, or where an appropriate refund is approved. Cancellation is not itself a request for a prorated refund. Contact Support to review charges for a service that could not be delivered. These terms do not restrict statutory billing-dispute or refund rights.
Eligibility and care continuity
Benefits depend on an active eligible membership and the account/dependent relationship. Age, location, clinician coverage and clinical suitability are evaluated separately. A membership does not establish a right to care in a state or country where the clinician is not authorized to practice. An adult account holder may arrange care for an eligible dependent but must have the required legal authority.
Ending membership does not erase a patient’s clinical record or remove lawful access to notes and documents. If ongoing treatment needs to move elsewhere, ask the treating clinician for appropriate follow-up or records. Re-enrollment is subject to the prices and terms shown at that time.
Changes and questions
Changes to benefits or recurring prices are communicated before they apply, with any notice or consent required by law. This document does not by itself change an active subscription or charge a payment method.
Contact DoctorsBeyond Support for account, billing, accessibility or document requests. For a privacy request, use admin@doctorsbeyond.com with the subject “Privacy request,” or write to DoctorsBeyond Inc., Attn: Privacy / Member Support, 388 Bullsboro Drive, Suite 354, Newnan, GA 30263. Do not include medical details, identification documents or payment card numbers in ordinary email; ask for a secure way to provide them.
Read the Terms of Service and Privacy Policy alongside these terms.