The name of the patient on insurance does not match the name in our system.Using another patient's insurance constitutes insurance fraud.
Name on insurance:
Name of patient:
Please go back to edit/add insurance details for this patient or proceed without insurance.
DoctorsBeyond Inc. operates both webapp and software. This policy applies to both systems well as to the services and applications we provide, collectively known as the "services".DoctorsBeyond Inc. is committed to ensuring that your personal information shared over our webapp/software and/or services is protected and kept confidential. By accepting our Company’s Terms of Use or providing information to us via our webapp, you consent to the use and disclosure of Personally Identifiable Information (PII) and Protected Health Information (PHI) as outlined in this Privacy Policy. Please note that the use and disclosure of such information is also subject to the practices of the healthcare providers with whom you may interact through the Services, as described in the Notice of Privacy Practices, which is provided to you by such providers.
PHI is information that includes, but is not limited to, identifying data such as name, social security number, address, contact information, as well as information about personal health issues and insurance submitted through our Services. DoctorsBeyond collects PHI and other PII that you voluntarily submit. We are Business Associate of healthcare providers and as such are Covered Entities under the federal healthcare privacy and security rules, the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act, DoctorsBeyond maintains PHI in compliance with these rules and our contractual obligations with healthcare providers.
We never sell PII that we collect. Our main focus is providing a platform to allow individuals to receive telehealth Services from various healthcare providers. DoctorsBeyond collects information solely for the purposes of providing the Services, marketing and promoting our Services to you, and for market research data. We use this information ourselves and share it as needed with our partners solely for their performance of contracted services for us. We may also collect PII for marketing, user experience monitoring and improvement, and related business purposes DoctorsBeyond maintains web logs to record data about all visitors who use the Site and interact with the Services and we will store this information. These logs may contain IP address information, type(s) of operating system(s) you use, the date and time you visited the site, and information about the type of device you use to connect to the Services and the Site pages you visited. All web logs are stored securely and are accessible by selected few. Those with access to this data adhere to strict guidelines regarding user data security and privacy.
Collecting IP addresses is standard practice and done automatically by many websites, applications, and other services. DoctorsBeyond uses IP addresses to calculate usage levels of the webapp/software, help diagnose problems with our servers, administer our webapp, and monitor regions from which you navigate to our webapp. If you submit any personal information that is not your own, you represent that you have the authority to do so and to permit us to use that information in accordance with this Privacy Policy. If you contact us with a question, comment, or complaint, we may collect your name and contact information (such as your email address or mailing address) in order for us to respond to your request. We may also keep a record of the correspondence in order to assist you in the future.
If you sign up to receive marketing communications from DoctorsBeyond, we will collect your name and email address in order to email you regarding products and services that you have indicated are of interest to you. You may also be added to our marketing list when you create and DoctorsBeyond account or are issued one by your employer
If you apply for a job at DoctorsBeyond Inc., you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.
When you download or use apps created by DoctorsBeyond, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results and other personalized content. Most mobile devices allow you to turn off location services.
DoctorsBeyond may use non-personal information to analyze data into useful information. This process of data mining is done in the aggregate, is non-personal, and allows the Company to find correlations and patterns in the data.
DoctorsBeyond does not provide any personal information to third party sites that display our interest-based ads. However, third parties may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards.
DoctorsBeyond shares PII and PHI as permitted by law and as authorized by you as described in the Terms of Use, this Privacy Policy, or otherwise. We do not sell PII that we collect.
DoctorsBeyond Inc. employs third parties to perform functions on our behalf. Some of those includes; technical assistance, analyzing data, and providing marketing assistance. They have access to anonymized and non-anonymized personal information needed to perform their functions, but may not use this information for other purposes. Access to this information will permit them to provide services more efficiently and effectively to you and to us.
Your IP address may be used to estimate your location and personalize your experience with our services (e.g location base pharmacy mapping). Your IP address and email address and the page you are viewing may be shared with a third party that operates the "chat" feature for our Services; and aggregate data about IP addresses, pages loaded, time to load pages and errors encountered may be used by third-party performance monitoring and improvement products. These third parties may be required to disclose information, as described in the section below entitled "Disclosures in Accordance with Law". In some regions, DoctorsBeyond partners with local resellers to offer our products and services. If you are located in those regions, we may share PII with those partners for customer relationship management or email marketing purposes.
DoctorsBeyond Inc., uses account information in a password-protected environment as a security measure to protect your data. We use administrative, physical, and technical safeguards to protect data. We maintain a high level of data protection via safeguards such as data backup, access controls, and data encryption. DoctorsBeyond Inc. services use industry standard SSL/TLS encryption to enhance security of electronic data transmissions. DoctorsBeyond will maintain all applicable HIPAA and other regulatory requirements for store, processing or transmitting PHI or PII.
In addition, DoctorsBeyond urges you to take precautionary measures in maintaining the integrity of your data. Allow no one access to your account (s) and log-in/password information. You bear sole responsibility if your account and log-in details are compromised from your end. if you use our services through a potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand on your employer's or such other site’s privacy and security policy with respect to Internet use.
DoctorsBeyond Inc. is not responsible for your handling, sharing, re-sharing and/or distribution of your PHI or PII. Moreover, if you forward PHI or PII electronically to another person on or off the service, we are not responsible for any harm or other consequences from third party use or re-sharing of your information.
As noted above, under HIPAA the Company may be a Business Associate of healthcare providers who use our services. This means should your information get compromise from their end; they will bear full responsibility. We may share information with healthcare providers who provide services to individuals, and they share information with us, for purposes related to treatment, payment and healthcare operations, and otherwise as agreed or authorized by you.
In few cases, our webapp/software contains links to other sites, including links to relevant thought leadership articles in thirdparty publications that are not directly affiliated with DoctorsBeyond. We do not share your PHI or PII with those sites. We encourage you to learn their particular privacy policies.
DoctorsBeyond discloses PII about you as required or permitted by law, including complying with legal process (for example, we may disclose for civil, criminal, or regulatory investigation). We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request. We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use without court order. We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.
DoctorsBeyond may amend this Privacy Policy in the future. In the event changes are made, we will be sure to post changes at the webapp/software and at other places we deem appropriate.
If you have any questions or suggestions on ways we can improve our privacy policy with respect to personal information, please email us at admin@DoctorsBeyond.com.