YOUR ACCOUNT · YOUR CHOICES
Request account or data deletion.
For the DoctorsBeyond | Online Doctors app and website, operated by DoctorsBeyond Inc. You can make a request without signing in or reinstalling the app.
Tell us what you’d like deleted
Our privacy administrator reviews and fulfills requests. This is a request-based process; clicking an email link does not immediately erase your records.
- Email admin@doctorsbeyond.com from your account email, if available. Use the subject Account deletion request or Data deletion request.
- Tell us whether you want to close your account and delete associated eligible data, or delete specific data while keeping your account.
- We verify your identity and, for a dependent, your authority to act. If you cannot access your account email, tell us so we can arrange a secure verification method.
Do not include passwords, medical details, ID documents or card numbers in ordinary email. We will explain how to provide any necessary information securely.
Prefer mail? DoctorsBeyond Inc., Attn: Privacy / Member Support, 388 Bullsboro Drive, Suite 354, Newnan, GA 30263.
What is deleted, and what must be kept
Closing account access and deleting records are separate actions. Some information must remain available for your care, required recordkeeping or a legal hold.
- Eligible account and profile data
- Our target is to delete or de-identify eligible nonclinical profile information, optional profile photos, marketing records and account preferences within 30 days after identity verification. We explain any lawful retention exception or permitted extension. We disable account access when a verified account-closure request is completed.
- Medical records and related care documentation
- We retain for at least 10 years after the last professional contact. For patients treated as minors, retain until the later of that 10-year period or age 21. A longer legal requirement or hold takes priority. This includes relevant identity, history, visit notes, diagnoses, prescriptions, clinical messages, clinical attachments, consents and associated care/billing documentation.
- Billing, claims and security exceptions
- We retain transaction and claims records for seven years after the transaction; records forming part of the clinical chart follow the longer medical-record schedule. Routine security logs are rotated within 90 days. A specific legal duty, open dispute or documented security investigation may require longer retention of the affected records. We explain that reason and period to the requester and release the hold when it is no longer needed.
- Backups and service providers
- Encrypted database archives containing required medical records follow the medical-record retention schedule above and remain restricted to required recordkeeping, security and recovery. Deletion of eligible active data does not immediately remove those retained archives. Before a recovery is returned to active use, completed deletion requests must be reapplied. We request deletion of eligible data from service providers and record their responses. Firebase Cloud Messaging installation identifiers may remain in Google’s live and backup systems for up to 180 days after the corresponding deletion API request. We explain the categories, reasons and applicable periods for any data that remains in response to your request.
Our response target: complete eligible deletion within 30 days of verification, or explain any lawful exception or permitted extension. We will confirm what was deleted and what remains. Requests to correct a signed medical record may be handled through an addendum.
Before closing your account
Ask Support about any upcoming appointments, records you need, and active memberships before closing access. Uninstalling the app does not cancel a subscription or delete an account. A deletion request does not require reinstalling the app, and an outstanding bill does not remove your legal right to obtain records.